Versendingsbeleid

As all our items are made to order, we have a lead time of 2-4 working days. If you need your item sooner, we will be happy to help! Please contact us via email or whatsapp and we can speed things along for you. Our courier options include overnight, express and standard service. Our store is located in Cape Town, South Africa and all orders are shipped from this location. 

Unfortunately, we cannot accept liability for shipping issues caused by incorrect information supplied by our customers, including address, suburb, postal code, and delivery contact details. Please make sure that you enter all your information correctly.

Once an order has been handed over to your chosen third-party courier, the courier's policies apply. Please communicate directly with the courier and Custom Cookie should you need to make changes to your delivery information. Orders returned to Custom Cookie for reasons of receiver unavailable or delivery or collection window repeatedly missed, will be held for 90 days only and will incur additional charges should the customer request they be re-shipped.

This policy last updated 4th October 2024 at 08:00. The previous policy wording is included below for reference only, and applies only to orders placed before the revision date above.

Previous revision: We aim to ship all orders within our lead time of 2-4 working days. We do not accept liability for shipping issues caused by incorrect information supplied by our customers. Please make sure that you enter all your information correctly. Once an order has been handed over to the relevant third-party courier, the courier's policies apply. Please ensure you communicate directly with the courier and Custom Cookie should you need to make changes to your delivery information. Orders returned to Custom Cookie for reasons of receiver unavailable or delivery or collection window repeatedly missed, will be held for 90 days only and will incur additional charges should the customer request the be re-shipped.